Quality Assurance Unit PWK UB as the standard-setting process and the fulfillment of the quality of education consistently and continuously intended to obtain customer satisfaction and generate sustainable development (continuous improvement) in college. In order for the improvement and development can be done quickly and constantly as well as customer satisfaction is always met, the complaints submitted by the customer is a very valuable input and should be followed up. Customer complaints is also one of the instruments for evaluation and early detection of system weaknesses or irregularities implementation of the quality manual. It is also very necessary to reach the standards of the World Class University.

Therefore we hope Mr / Mrs / Mr. who are not satisfied with the services provided by the unit PWK UB, both academic and non-academic, lodged a complaint through the menu of this complaint. Customers can submit a complaint is any person who receives or associated with the services provided by PWK UB, include: General (public, alumni, and parents of students) and active Students PWK UB.

Complaints submitted will be forwarded to the relevant work units through the leadership of the Department of PWK UB.

The scope of the complaint include all types of services provided by a unit at UB, namely:

  1. Vision, Mission, Goals and Objectives, and Strategy Achievement
  2. Tata Guardian, Leadership, Management System and Quality Assurance
  3. Students and Graduates
  4. Human Resources
  5. Curriculum, Learning and Academic Atmosphere
  6. Financing, Infrastructures, Information Systems
  7. Research, community services, Cooperation
  8. Information Technology Services

Please fill E-Complaint form via one of the following links:

1. Isian E-Complaint Masyarakat Umum

2. Isian E-Complaint Mahasiswa PWK